Terms, Conditions & Privacy Policy

Thanks for visiting KentishTownStores.com. By continuing to browse and use our site, you agree to the Terms, Conditions and Privacy statement as set out below. If you do not agree to these terms, then you should not access or continue to use our site. 

We reserve the right to make changes to the site and these terms. Should changes be made, we would post them here and, therefore, we encourage you to review these terms from time to time to ensure you are happy with any such changes. 

If you have any questions about our company, the store, our coworking space, events, products listed for sale on the website, our delivery and returns policy or anything else please contact us through the Contact page of the website or by emailing hello@kentishtownstores.com

This store is owned and operated by Kentish Town Stores Limited. Our company registration number is 12178462 and our registered office is A And L, Suite 1-3 The Hop Exchange, 24 Southwark Street, London, England, SE1 1TY. 

PRODUCTS

The majority of the products for sale on our website are made in small batches by hand from UK makers and artists. The images found on the site are for illustration purposes only. While we endeavour to show all products as accurately as possible, please do note that colours and finishes may vary in real life depending on your computer screen and/or the photography.  

We work hard to ensure the product descriptions are as accurate as possible so please do take the time to read these and take all given measurements into account when making a purchase as the images may not accurately represent the scale of the item you are interested in. 

Not all units of the same product are identical due to the handmade nature of the individual piece. The piece pictured may not be the piece that you receive and if you purchase multiples of the same product there is likely to be some variation between the individual pieces – this is what adds to the uniqueness of your purchase and interest to your growing collection. 

As always, we are more than happy to answer queries regarding a specific product or maker and want you to be satisfied with your purchase. Please do email hello@kentishtownstores.com with any specific queries, requirements or to discuss bespoke orders and commissions. 

 

PRICING & ORDERS

The prices listed on our website are all in GBP and include VAT (at the prevailing rate, where applicable). Prices are subject to change at any time and without prior notice. Delivery charges are not included in the listed price of the product on the product page unless otherwise specified. 

Payment for orders is made at the point of sale, and not when the goods are dispatched. Please take the time to review your order before checking out. Card payments are processed through 

third-party secure payment portal, Stripe. By making a purchase, you authorise us to submit information to the relevant third party for payment validation checks and authorisation by the card issuer. If the payment is not authorised for any reason, we will not be able to accept the order and we will not be liable for delay and/or non-delivery.

Upon completion of an online order, you will receive a confirmation email to let you know we have received your order. Our acceptance of your order creates a binding contract between us. Please ensure you retain a copy of this email in case there are any issues with your order. 

All orders are subject to availability. If you have paid for the product and received an order confirmation and the product is no longer available, you shall be refunded in full for any payment taken from you using the same payment method you used to pay for the product. While we sincerely apologise in this situation for any inconvenience caused, we are not able to accept any liability for any losses, financial or otherwise, as a result of the product no longer being available and there will be no interest given on the refunded payment.   

Please supply us with all relevant contact information so that we are able to reach you in the event of a problem with your order as quickly and effectively as possible. 

Kentish Town Stores Limited reserve the right to withdraw products, correct website errors and inaccuracies, update information and/or cancel all and any orders where necessary without prior notice.

ENVIRONMENTAL CONCERNS

We pride ourselves on the use of environmentally friendly materials throughout our store and in our packaging. We hope that investing in the work of makers will mean that there is less mass-produced product going to landfill in the future. Instore our coffee cups are made from sustainable forest paperboard with a natural PLA cornstarch lining and are certified 100% compostable. Our tables are topped with a natural lino made from linseeds. All of our suppliers and makers manufacture as close to home as is possible and themselves have a keen interest in making ethical environmental business decisions while embracing great quality design. 

For delivery of online orders, we do our best to package the product, so it reaches you in one piece. Very occasionally we have to use a product that is outside of our values outlined above. However, we endeavour to reuse all non-recyclable packaging that comes into us in an effort to further reduce single-use plastics. 

 

ORDER CANCELLATION

Where possible orders will be dispatched by close of play on the following working day after the order confirmation was sent, unless otherwise notified. To cancel your order before the item has been dispatched, please email hello@kentishtownstores.com with your name and order number. If your item has already been dispatched, please see the directions with regard to returning your order as detailed in the Returns Policy. If you are in receipt of your order you have a period of 14 days in which you may cancel the contract and return your goods, starting from the day you receive your product. In this instance Kentish Town Stores Limited will not cover the costs of returning your order to us unless agreed otherwise. Orders will only be refunded upon receipt of the returned items and confirmation they are in “as new” condition. Refunds will be made in full for all products, however, the cost of the initial delivery will not be refunded unless the product is deemed to be faulty. 

With bespoke orders and commissions, you forfeit the right to change your mind and cancel your order after the order has been accepted and payment has been taken (either payment in full or a partial deposit), unless the product is deemed faulty. 

Kentish Town Stores Limited reserve the right to cancel the contract between us at any time if: the items ordered are out of stock and a suitable replacement cannot be found; incorrect information is given as to the delivery details of your order or the delivery address is out of range; or there was an error in the description and/or pricing of the product on our website. 

These Terms do not affect your statutory rights in any way. 

 

PRIVACY

We take the privacy of our customers very seriously and want everyone to feel confident and comfortable in the use of our online services and website. Any personal information that you provide us with through the site is used to allow us to process your orders in a timely and efficient manner. We treat all of this information as highly confidential and will never pass this on to third parties (except if required to by law). We do not have access to, or ability to store, your payment details.

If you choose to sign up to our newsletter, we will hold your email address and your name for the sole purpose of communicating with you about news, offers and events – that we deem to be particularly pertinent to the activities of Kentish Town Stores and a SPACE UPSTAIRS. If you would like to remove yourself from our marketing communications at any point please use the unsubscribe link in the newsletter or email hello@kentishtownstores.com and we will do our best to respond to your request within 28 days.

Our website and online store are hosted by Squarespace. Squarespace collect personal data when you visit the site including information about your browser, network and device; web pages you visited prior to coming to this website; your activity on this site and your IP address. Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace store this data securely and analyses the data in a de-personalised form. To improve the customer experience and our company services, we utilise the anonymous data collected by Squarespace analytics, as well as Google Analytics. 

Our website may from time to time contain links to another third-party website. If you follow the link to any of these websites, please note you will then be entering into a contract with that website, who will have their own privacy policy. We will have no oversight of your engagement with that website or the information you may provide to them. 

 

USE OF COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

You retain the option to disable cookies in your chosen browser or delete them when you leave the site should you wish. 

 

COPYRIGHT AND INTELLECTUAL PROPERTY

All content and images on this website belong to, and have been created by, Kentish Town Stores Limited. Or have been licenced for our use by one of our makers, artists or partners. Please do not use text or imagery from this website without our prior consent and with the appropriate credits in place linking back to Kentishtownstores.com. If you would like permission to reuse any of our content please email hello@kentishtownstores.com