Delivery & Returns

DELIVERY

We currently offer Free Local Delivery (goods are hand delivered to the following postcodes – N6, N7, N19, NW1, NW3 and NW5), a Collect From Store service, Standard Delivery which will take approximately five working days & Express Delivery which will take approimately two working days.

Items will be ready to collect or dispatched the working day (Monday to Friday) following your order date. Please do factor these timings in when selecting your preferred delivery option.

Free Local Delivery & Collect From Store services are by prior arrangement and will be at a mutually convenient time as agreed after we have received your order. 

We reserve the right to use the email address or phone number provided at the time of ordering to contact you to make arrangements for delivery|collection, or for our chosen courier company to contact you directly. 

RETURNS

For online orders we offer a full refund or exchange for products delivered back to us in “as new” condition, with their original packaging, within 14 days of your order date. Please make sure you have contacted us before returning your items so that we know to expect your returned order. Email hello@kentishtownstores.com with your order details and information on how you will return your order to us. 

Unfortunately, the initial delivery charges cannot be refunded and the cost of returning the item to us must also be covered by the customer. We cannot be held responsible for returned goods that are lost or damaged in transit. 

On receipt of your returned items, they will be checked over and a refund will be processed using the original payment method. Items that are damaged in any way cannot be refunded or exchanged. This does not affect your statutory rights. 

For goods purchased instore, we are happy to offer an exchange on your items within 10 days of purchase providing they are in pristine condition and you have the original receipt. Unfortunately, we are not able to offer a refund for instore purchases – this does not affect your statutory rights.  

EXCEPTIONS

Due to health and safety we are not able to offer an exchange or refund on beauty, candles or retail food and drink items.

We are also not able to offer a refund on bespoke customer orders and commissions. Product exchanges on items that have been specifically commissioned or ordered-in are at the managers’ discretion. 

DAMAGED ITEMS

We take great care in packaging your orders prior to being dispatched to ensure they reach you in perfect condition. In the unlikely event you receive a damaged or faulty item, please let us know as soon as possible be emailing hello@kentishtownstores.com with your order details and images of the damage incurred. We will work with you to resolve the situation as quickly as possible. Should the item not be replaceable we will refund you in full and also cover the costs of you returning the product to us within reason. 

Please remember that due to the handmade nature of the items we sell, no two items are the same and the item pictured on the website may not be the item that you receive. Please see the sections on Products, Pricing & Orders and Order Cancellation within our Terms, Conditions and Privacy Policy for full information.